DMRC CRA

DMRC CRA: The Face of Delhi's Lifeline

The Delhi Metro Rail Corporation (DMRC) recruits Customer Relations Assistants (CRAs) to be the primary point of interaction with millions of commuters daily. As a CRA, you are the face of the DMRC, responsible for managing station control rooms, handling customer queries, and ensuring a smooth and pleasant travel experience for passengers. This is a dynamic, customer-facing role that requires excellent communication skills, a calm temperament, and a service-oriented mindset. A career as a DMRC CRA offers a secure job in a world-class organization, a competitive salary, and the satisfaction of serving the people of the National Capital Region.

Life as a DMRC CRA: Salary, Perks, and Career Path

Working as a CRA in the Delhi Metro is a prestigious and rewarding career choice.

Salary and Benefits: CRAs are placed in a pay scale of ₹37,000 - ₹1,15,000. The overall compensation package is attractive, including basic pay, Dearness Allowance (DA), House Rent Allowance (HRA), and other perks like medical benefits, leave, and travel passes. The work environment is professional and modern.

Job Profile: The role is diverse and involves interacting with passengers, manning the Customer Care Centers, and handling the logistics of station management. CRAs work in shifts and are crucial for maintaining the high standards of customer service that DMRC is known for.

Career Progression: DMRC offers a clear growth path for its employees. A CRA can be promoted to higher roles like Senior CRA, Assistant Station Manager, and eventually Station Manager based on their performance, experience, and by clearing internal promotional examinations. This ensures long-term career stability and advancement.

DMRC CRA Selection Process

The selection for the CRA post is a comprehensive, multi-stage process:

• Computer-Based Test (CBT): This consists of two papers conducted on the same day.
  • Paper I: An objective test of 120 questions covering General Awareness, General Intelligence & Reasoning, Quantitative Aptitude, and General English.
  • Paper II: A qualifying test of 60 questions on General English to assess language skills.
• Psycho Test: Candidates who clear the CBT are required to take a qualifying psycho-aptitude test to assess their suitability for the operational role.
• Medical Examination: The final stage is a medical fitness test as per DMRC's prescribed standards.

Key Eligibility Criteria

• Education: A Bachelor's degree in any discipline from a recognized university. A certificate in computer application course of at least 6 weeks duration is also required.
• Age Limit: Typically 18 to 30 years, with age relaxations for reserved categories.

How to Apply for the DMRC CRA Exam

The application process for DMRC recruitment is conducted online.

1. Visit DMRC Website: Go to the official DMRC website (delhimetrorail.com) and open the 'Careers' section.
2. Find Recruitment Notification: Look for the latest advertisement for the post of Customer Relations Assistant (CRA).
3. Online Registration: Click on the application link and register by providing your personal details, email ID, and mobile number.
4. Fill Application Form: Log in with your registration details and fill out the online form with your educational and personal information.
5. Upload Documents: Upload scanned copies of your photograph, signature, and other required certificates as per the given specifications.
6. Fee Payment: Pay the application fee online using a debit card, credit card, or net banking.
7. Final Submission: After payment, review your application and submit it. It is important to save a copy of the submitted application and the fee receipt for your records.