DMRC CRA

DMRC CRA: A Dynamic Career in Customer Relations

The Delhi Metro Rail Corporation (DMRC) recruits for the post of Customer Relations Assistant (CRA), a vital role in ensuring a smooth and pleasant experience for millions of commuters. As the face of the Delhi Metro, CRAs handle customer queries, manage station control rooms, and address passenger needs. This position offers a unique opportunity to work in a fast-paced, modern, and technologically advanced public transport system. It is an ideal career for graduates with strong communication skills who seek a stable and respectable government-sector job with excellent growth prospects.

Salary, Perks, and Career Path of a DMRC CRA

A career as a DMRC CRA comes with financial stability and a clear path for advancement.

Attractive Salary: The post offers a competitive salary in the IDA pay scale, which is revised periodically. The initial in-hand salary is attractive and includes various allowances like Dearness Allowance (DA), House Rent Allowance (HRA), and other perks.

Comprehensive Benefits: DMRC employees enjoy a range of benefits, including:

• Comprehensive medical coverage for self and dependents.
• Gratuity and pension benefits.
• Paid leave and travel concessions.
• Opportunities for professional development and training.

Career Progression: A CRA has excellent opportunities for growth within the DMRC. Based on performance and internal examinations, a CRA can be promoted to higher positions such as Station Controller/Train Operator (SC/TO), and further up the managerial ladder, reaching senior roles within the organization.

DMRC CRA Selection Process

The selection for the CRA post is a multi-stage process designed to identify candidates with the right aptitude and skills.

• Computer-Based Test (CBT): This is the primary stage, consisting of two papers conducted on the same day.
  • Paper-I: An objective test covering General Awareness, General Intelligence & Reasoning, and Quantitative Aptitude.
  • Paper-II: An objective test focused on General English to assess language proficiency.
• Psycho Test: Candidates who qualify the CBT undergo a psycho-aptitude test, which is qualifying in nature.
• Medical Examination: The final stage involves a medical fitness test as per DMRC standards.

Key Eligibility Criteria

• Education: A Bachelor's degree in any discipline from a recognized university.
• Age Limit: Typically 18 to 30 years, with age relaxations for reserved categories as per government norms.

How to Apply for DMRC CRA Recruitment

The application process is conducted online through the official DMRC website.

1. Visit Official Website: Go to the official DMRC website at delhimetrorail.com and navigate to the 'Careers' section.
2. Registration: Register by providing your basic personal and contact details to generate a login ID and password.
3. Fill Application Form: Log in and fill out the online application form with your personal, educational, and other required details.
4. Upload Documents: Upload scanned copies of your recent photograph, signature, and other necessary documents as per the specified format and size.
5. Fee Payment: Pay the application fee online using a debit card, credit card, or net banking. The fee is non-refundable.
6. Final Submission: Review the application form carefully before final submission. It is advisable to print a copy of the completed application for your records.