MCQs on RBI Banking Reforms and Financial Inclusion

1.

The 2026 RBI guidelines for digital lending platforms also address the issue of outsourcing. What is a significant change introduced regarding outsourcing?

A Digital lending platforms are prohibited from outsourcing any of their functions.

B Outsourced activities must be clearly disclosed to the borrower, and the regulated entity retains full responsibility.

C Only non-core functions can be outsourced by digital lending platforms.

D Outsourcing is permitted only to other regulated financial institutions.

2.

Under the new RBI guidelines for digital lending platforms effective in 2026, what is a mandatory requirement for all loan disbursals?

A Loan disbursal must be made only through physical bank branches.

B All loan disbursals must be credited directly to the borrower's bank account.

C Digital lending platforms must obtain prior approval from the RBI for each disbursal.

D Disbursal of loans must be done only in cash.

3.

In 2026, the Reserve Bank of India (RBI) issued new guidelines for digital lending platforms. What is a primary objective of these guidelines?

A To encourage unregulated lending practices to boost economic growth.

B To ensure fair and transparent lending practices and protect borrowers' interests.

C To reduce the number of digital lending platforms operating in India.

D To allow digital lenders to charge interest rates as per their discretion.

4.

The RBI's 2026 initiative to strengthen the customer grievance redressal mechanism also includes a focus on proactive measures. Which of the following is a proactive measure introduced?

A Mandatory customer satisfaction surveys after every transaction.

B Requirement for banks to publish their complaint resolution rates quarterly.

C A dedicated RBI helpline for immediate resolution of all issues.

D Introduction of a penalty for banks that receive more than 100 complaints per month.

5.

As part of the enhanced customer grievance redressal framework in 2026, the RBI has empowered customers with a new recourse. What is this new recourse?

A A direct appeal to the Governor of RBI for final decision.

B The option to escalate unresolved complaints to the Banking Ombudsman within 30 days of the bank's final response.

C A provision for automatic compensation from the RBI for any delay in resolution.

D The right to file a complaint directly with the Ministry of Finance.

6.

In 2026, the Reserve Bank of India (RBI) announced enhancements to the customer grievance redressal mechanism. Which of the following is a key feature of these enhancements aimed at improving customer protection?

A Introduction of a mandatory 24-hour resolution time for all complaints.

B Establishment of an independent ombudsman for digital banking complaints.

C Mandating banks to offer a 'no-questions-asked' compensation for all grievances.

D Integration of a pan-India, multi-lingual, real-time grievance tracking system.

Banking & Finance MCQs - 2026-09-04