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Banking & Finance MCQs

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111.
In 2026, the significant surge in digital payments continues. What is a primary concern for the RBI in this context?
A The declining use of cash.
B Ensuring the security and integrity of digital payment systems.
C The slow adoption of new payment technologies.
D The high cost of digital transaction processing.
112.
The RBI's move to tighten norms for NBFCs in 2026 might include stricter guidelines on asset classification and provisioning. What is the main implication of such measures?
A Encouraging NBFCs to take on more risky assets.
B Ensuring that NBFCs accurately reflect the quality of their assets and potential losses.
C Reducing the need for NBFCs to maintain liquidity.
D Allowing NBFCs to offer higher interest rates on loans.
113.
As part of the tightened norms in 2026, the RBI has likely increased the Capital Adequacy Ratio (CAR) requirements for certain categories of NBFCs. What is the primary purpose of CAR?
A To measure the profitability of NBFCs.
B To ensure NBFCs have enough capital to absorb unexpected losses.
C To determine the interest rates charged by NBFCs.
D To regulate the number of branches an NBFC can open.
114.
In 2026, the RBI has tightened norms for NBFCs. Which of the following is a likely reason for this regulatory action?
A To encourage excessive lending by NBFCs.
B To ensure financial stability and mitigate systemic risks.
C To reduce the competition between banks and NBFCs.
D To allow NBFCs to operate with minimal oversight.
115.
The enhanced customer grievance redressal framework by RBI in 2026 includes provisions for a 'No Cost' resolution mechanism. What does this primarily imply for the customer?
A Customers must pay a nominal fee for faster resolution.
B The resolution process will be free of charge for the customer.
C Only certain types of complaints are eligible for no-cost resolution.
D The bank will bear all costs associated with the complaint.
116.
As per the enhanced framework in 2026, what is the typical timeline mandated by the RBI for banks to resolve customer complaints before they can escalate to the Ombudsman?
A 15 days
B 30 days
C 45 days
D 60 days
117.
In 2026, the Reserve Bank of India (RBI) enhanced its customer grievance redressal framework. Which of the following is a key objective of these enhancements?
A To reduce the number of complaints filed by customers.
B To expedite the resolution of customer complaints and improve transparency.
C To increase the fees charged for filing complaints.
D To limit the types of grievances that can be redressed.
118.
Under the 2026 guidelines, what is the minimum information a bank must provide to a customer when acknowledging a grievance complaint?
A The name of the investigating officer and their contact details.
B A unique complaint registration number and the expected resolution timeline.
C A copy of the bank's internal grievance policy.
D An estimate of the compensation amount.
119.
The new grievance redressal guidelines (2026) mandate banks to establish a dedicated 'Chief Grievance Redressal Officer' (CGRO). What is the primary role of the CGRO?
A To approve all loan applications.
B To oversee the entire grievance redressal mechanism and ensure timely resolution.
C To conduct internal audits of bank branches.
D To manage the bank's foreign exchange operations.
120.
As per the new guidelines effective in 2026, what is the maximum time limit for banks to resolve customer grievances before they can escalate to the RBI's Ombudsman?
A 15 days
B 30 days
C 45 days
D 60 days
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