Job Description
Overview
The Institute of Banking Personnel Selection (IBPS) has initiated the 16th Common Recruitment Process (CRP) to fill Customer Service Associate (CSA) positions within the clerical cadre across various Public Sector Banks. This recruitment drive aims to select personnel for the 2027-28 financial year, ensuring that participating financial institutions maintain optimal staffing levels to serve their customers effectively. The process involves a rigorous two-tier examination system designed to identify candidates with the necessary aptitude and skills for banking operations.
Key Responsibilities
- Managing daily customer service interactions and addressing account-related inquiries at bank branches.
- Processing financial transactions, including deposits, withdrawals, and fund transfers with high accuracy.
- Maintaining detailed records of customer accounts and ensuring all documentation complies with banking regulations.
- Assisting branch management in administrative tasks and operational reporting to ensure smooth daily functioning.
- Promoting various banking products and financial services to existing and potential customers.
- Ensuring strict adherence to security protocols and data privacy standards while handling sensitive financial information.
Why Apply
Joining the clerical cadre in a Public Sector Bank offers a stable career path with competitive salary structures and comprehensive benefits. Employees benefit from structured growth opportunities, professional development, and the chance to contribute to the nation's financial infrastructure.
Important Dates
- Registration Period: 01 August 2026 to 21 August 2026
- Preliminary Exam: September 2026
- Main Exam: December 2026
Quick Facts
- Vacancy Count: 11403
- Pay Scale: ₹24050-64480
- Location: Nationwide
- Category: Bank Jobs
IBPS 16th CRP for Clerk CSA Vacancy Recruitment in PSU Banks 2027-28 Overview
Registration Date
01 Aug 2026 –
21 Aug 2026
Exam Date
01 Sep 2026
Salary
24050-64480
Vacancies
11403
Eligibility
Graduate
Application Link
Vacancy Details
- Total Vacancies: 11403 (Approximate)
- Post: Customer Service Associate (Clerical Cadre)
- Distribution: State/UT-wise vacancies as per participating banks.
How to Apply
- Visit the official IBPS website at https://www.ibps.in.
- Navigate to the 'CRP Clerical' section to find the registration link for the 16th CRP.
- Click on 'New Registration' and provide basic details to generate a provisional registration number and password.
- Log in using the credentials to fill out the detailed application form with personal and educational information.
- Upload scanned copies of your photograph, signature, and required documents as per the specified dimensions.
- Proceed to the payment gateway to pay the application fee online.
- Review all entered information carefully before final submission.
- Download and print the completed application form and e-receipt for future reference.
Cutoff Marks
Cut-off marks are determined based on the difficulty level of the exam and the number of vacancies available in each state.
Application Fee
General/OBC/EWS: ₹850/-. SC/ST/PWD/Ex-Servicemen: ₹175/-. Payment must be made online using debit cards, credit cards, internet banking, or mobile wallets.
Age Limit
20-28 years as of 01/08/2026
Selection Process
The selection process consists of two main stages: an Online Preliminary Examination and an Online Main Examination. The Preliminary exam serves as a screening test, evaluating candidates on English Language, Numerical Ability, and Reasoning Ability. Those who qualify in the preliminary stage proceed to the Main Examination, which covers Reasoning, Financial Awareness, English, and Quantitative Aptitude. Final allotment is based on merit-cum-preference, considering state-wise vacancies and reservation policies.
Exam Pattern
The Preliminary exam includes 100 questions to be completed in 60 minutes. The Main exam consists of 155 questions to be completed in 120 minutes, totaling 200 marks. Both stages are conducted online.
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Organization
The Institute of Banking Personnel Selection (IBPS) is a key recruitment body that conducts various examinations for Regional Rural Banks (RRBs) and Public Sector Banks. These include positions such as Assistants, Clerks, Probationary Officers (PO)/Management Trainees (MT), and Specialist Officers. For the 2026-27 banking calendar, IBPS will oversee the recruitment of over 20,000 vacancies.
Frequently Asked Questions
There are approximately 11,403 vacancies available for the Customer Service Associate (Clerical Cadre) posts across various participating Public Sector Banks. Please note that this number is subject to change based on the business requirements of the participating organizations. Check the official notification for any updates regarding state-wise vacancy distribution.
Candidates must hold a Bachelor's Degree (Graduation) in any discipline from a university recognized by the Government of India. Additionally, candidates should possess proficiency in the official language of the state or union territory they are applying for. Ensure you have your degree certificate ready during the document verification stage.
The age limit for applicants is 20 to 28 years as of 01 August 2026. Age relaxation is applicable for reserved categories, including 5 years for SC/ST, 3 years for OBC, and 10 years for PWD candidates. Always refer to the official notification for specific details on category-wise age concessions.
The online application window is open from 01 August 2026 and closes on 21 August 2026. It is highly recommended to complete your registration and fee payment well before the deadline to avoid any technical issues on the official portal.
The application fee is ₹850/- for General, OBC, and EWS candidates. For SC, ST, PWD, and Ex-Servicemen candidates, the fee is ₹175/-. Payment can be made online using debit cards, credit cards, internet banking, or mobile wallets through the official IBPS website.
The selection process involves two online examinations: the Preliminary Examination and the Main Examination. Candidates must qualify in the preliminary stage to be eligible for the main exam. Final selection is based on the merit list prepared after the main examination, considering state-wise preferences and reservation policies.
The selected candidates will be placed in the pay scale of ₹24,050 to ₹64,480. This salary structure is subject to periodic revisions as per the bipartite settlement agreements between the Indian Banks' Association and bank employee unions. Additional allowances may also be applicable based on the bank's policy.
You can apply online by visiting the official IBPS website at https://www.ibps.in. Follow the 'New Registration' link, fill in your details, upload the required documents, and complete the fee payment. Keep a printed copy of your application form and the e-receipt for your records.
